Terms & Conditions

  1. This contract shall come into effect upon signature by both of the parties hereto.
  2. This contract shall, in all respects, be governed by the Laws of the Republic of South Africa.

 

Quotations:

  • Quotations are based on itineraries and requirements specified by the customer
  • Quotations are quoted in SA Rand and are only valid as stated on the quotation
  • Prices are subject to change in the event of a change in the price of fuel and or toll fees
  • Prices include any national or provincial tourism or other levies, which may be required by legislation to be
  • Acceptance of the quotation will be regarded as also acceptance of Edge Escape terms and conditions of business

 

Reservations:

  • All bookings must be made in writing via email or fax. No verbal booking will be accepted
  • All changes to existing bookings must be made in writing via email or fax, no verbal changes will be accepted
  • All details on confirmations must be checked by customer.
  • Edge Escape shall not be held liable for incorrect details supplied by or to the customer and the subsequent services provided by Edge Escape.

 

Cancellations & Reductions:

  • Any cancellations must be in writing
  • The following cancellation charges shall apply calculated from date of notice and on final contracted price.
  • The reduction charges will be calculated according to size of vehicle or number of days
    Cancellation policy for transfers and day scheduled tours – 1 to 7 passengers
    25 hours plus = none
    24 hours and less = 100%
    No show = 100%
    Cancellation policy for coaches and tour services
    21 days plus prior to arrival = none
    20 to 15 days prior to arrival = 25%
    14 to 8 days prior to arrival = 50%
    7 to 0 days prior to arrival = 100%
    Reduction policy for coaches and tour services
    21 days plus prior to arrival = none
    20 to 15 days prior to arrival = 25%
    14 to 8 days prior to arrival = 50%
    7 to 0 days prior to arrival = 100%

 

Terms of Payment:

  • Credit facilities remain at sole discretion of management for this contractual period
  • Account holders: in terms of credit facility granted and presentation of invoices
  • Non account holders prior to services as specified on confirmation
  • Payment will only be accepted into designated bank account of business
  • We reserve the right to charge interest on late payments

 

Passenger (Luggage & Personal Effects):

  • Personal belongings and luggage are carried at the owner’s risk. Edge Escape accepts no liability for loss or damage under any circumstances

 

Drivers:

  • Driver’s meals (breakfast, lunch & dinner daily) and accommodation (single room) are for you to arrange and pay for
  • Driver’s must also get meals whilst they are traveling on the road en-route to destination

 

Tour Guides (whether employed by Edge Escape or not):

  • If a Tour Guide is employed via Edge Escape all relevant information such as detailed itinerary / expense
    sheets / vouchers / signage/ name and cell number of contact person must be sent to our offices timeously
  • Tours Guide’s meals (breakfast, lunch & dinner daily) and accommodation (single room) are for you to
  • Tours Guide’s must also get meals whilst they are traveling on the road en-route to destination
  • Tours Guide’s tour expenses must be deposited prior to start of tour directly into guide’s account
  • Tour Guide’s reconciliation of tour expenses / tour report / returns will be dealt directly with the customer
  • Edge Escape shall not be held liable for the conduct and behavior of Tour Guides not under their employ
  • Edge Escape shall only employ qualified and registered Tour Guides

 

General:

  • NO smoking is allowed on board
  • NO alcohol is allowed to be consumed on board
  • All relevant information pertaining to the tour i.e. detailed itinerary / name and cell number of contact person
  • Edge Escape is not liable for any incorrect details supplied to us by the client resulting in delays or
  • Edge Escape shall not be responsible for the consequences of any delays whether arising from accidents
  • Edge Escape carries comprehensive passenger liability insurance details of which will be made available on
    request